Refund policy

We hope you adore your LUMEROSES pieces, but we understand that sometimes the fit isn't quite right. If you are not completely enchanted with your purchase.

1. Return Requirements

To ensure your return is accepted and processed smoothly, please ensure your items meet the following "Petal-Perfect" criteria:

  • ⏳ Timeline: Merchandise must be postmarked and returned within 30 days of your order delivery date.

  • ✨ Pristine State: Items must be unworn, unwashed, and free from any stains, makeup marks, or scents (perfume, smoke, or detergent).

  • 📦 Original Packaging: Items must be returned in their original protective clear bags.

2. Non-Returnable Items (Final Sale)

For hygiene and clearance reasons, the following items are strictly non-returnable:

  • 🏷️ Final Sale: Any products marked as "FINAL SALE" or purchased from our clearance gallery.

  • 🧼 Hygiene Sensitive: Intimates, bodysuits, stockings, hair accessories, hats, earrings, and personal massagers.

  • 💄 Beauty & Care: All cosmetic and beauty products, including self-tanners and style helpers.

  • 🎫 Gift Cards: All digital and physical gift cards are non-refundable.

3. Footwear & Accessories

  • Shoes: Must be returned with the original shoebox in its original condition. Please place the shoebox inside another shipping box; do not attach postal labels directly to the shoebox.

  • Handbags: Must include the original dust bag and all interior protective packaging.

4. Important Processing Notes

  • ⏳ Handling Time: We process returns within 1–2 business days of arrival (please allow up to 5 business days during peak seasonal periods).

  • 🚚 Shipping Fees: Original shipping costs are non-refundable. 

  • ⚠️ Right of Refusal: LUMEROSES reserves the right to refuse returns that show signs of wear, damage, or alteration.

5. Start Your Return

To initiate a return, please follow these steps:

  1. Contact Support: Email us at info@lumeroses.com with your order number and the items you wish to return.

  2. Approval: Once our team approves your request, we will provide you with the correct return warehouse address and instructions.

  3. Tracking: We highly recommend using a trackable shipping method, as we are not responsible for items lost in transit.

📩 Contact Our Care Team

If you have any questions about fit, fabric, or the return process, our team is ready to assist:

  • 📧 Email: info@lumeroses.com

  • 🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (Texas Time)

  • 💬 Response Time: We aim to respond to all inquiries within 24–48 hours.

Thank you for choosing LUMEROSES — where every style finds its path! 🤍🌹