Terms of service

Welcome to LUMEROSES! By accessing or using our website (the “Website”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our services or making a purchase. If you do not agree with these Terms, please discontinue use of our Website immediately.

1. Acceptance of Terms

By accessing or using our Website, you agree to be bound by these Terms of Service and our Privacy Policy, which together govern your use of our products and services. These Terms constitute a legally binding agreement between you and LUMEROSES.

2. Account Registration

To access certain features or place orders, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. Product Information & Availability

At LUMEROSES, we strive to display accurate product descriptions, pricing, and availability. However, we do not guarantee that all information on the Website is error-free, complete, or current. We reserve the right to correct errors, update information, or discontinue products at any time without prior notice.

4. Order Acceptance & Payment

All orders are subject to acceptance by LUMEROSES. An order confirmation email does not constitute final acceptance. Orders are considered accepted once they have been processed and shipped. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Technical or pricing errors

  • Suspected fraudulent activity

  • Inventory shortages or stock discrepancies

Payment must be made in full at the time of purchase. By submitting payment information, you authorize us to charge the full amount of your order, including applicable taxes and shipping fees.

5. Shipping & Delivery

Shipping times and costs provided at checkout are estimates and may vary due to factors beyond our control (e.g., carrier delays or customs). For complete details, please review our Shipping Policy.

6. Returns & Refunds

Please refer to our Return & Refund Policy for full information regarding returns and exchanges. Generally, eligible items must be returned within 30 days of delivery in their original, "Petal-Perfect" condition with all tags attached. Please note that certain items, including Final Sale products, are not eligible for return.

7. Intellectual Property

All content on the Website—including but not limited to text, high-resolution imagery, logos, graphics, videos, designs, and trademarks—is the exclusive property of LUMEROSES and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or use any content without our express prior written consent.

8. Prohibited Activities

You agree not to:

  • Use the Website for any unlawful, fraudulent, or unauthorized purpose.

  • Interfere with or disrupt the Website’s security features.

  • Attempt to gain unauthorized access to our systems, networks, or customer data.

9. Limitation of Liability

To the maximum extent permitted by law, LUMEROSES shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website. Our total liability shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless LUMEROSES, its owners, affiliates, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy. By using our services, you acknowledge and agree to our data collection and usage practices as described therein.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

Contact Information

Questions about the Terms of Service should be sent to us at:

 📧 Email: info@lumeroses.com

🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (Texas Time)

Thank you for choosing LUMEROSES. We appreciate your trust and hope you enjoy your shopping experience! 🤍🌹